Library Assessment Conference — Building Effective, Sustainable, Practical Assessment
Wednesday, December 5 – Friday, December 7, 2018 — Houston, Texas
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Wednesday, December 5 • 9:00am - 10:00am
Keynote I: Unlocking the Power of Design in the Library

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Session notes: bit.ly/lac18-k1

Design is a practical, self-correcting, problem-solving process. This perhaps explains why many businesses have woken up to ‘design thinking’ as a way to solve intractable, strategic problems. Award-winning designer, Paul-Jervis Heath, shares his experience of applying design in libraries and focusing library strategy on the genuine needs of users through the design process.


Paul-Jervis Heath is the founding principal of Modern Human, a design practice and innovation consultancy that helps clients to imagine what’s next.

At Modern Human, he inspires design teams to create truly meaningful products, services and experiences that enrich the human experience by empowering and liberating those who use them. He takes clients into the lives of real people to uncover their latent needs in order to re-imagine and reinvent modern life.

Over more than 20 years he has worked on a diverse portfolio of projects including dashboards for autonomous vehicles, smart home appliances, intelligent environments, digitally integrated retail store concepts, and academic library services of the near future.

avatar for Paul-Jervis Heath

Paul-Jervis Heath

Modern Human

Wednesday December 5, 2018 9:00am - 10:00am CST
Galleria Ballroom